Purchase & Return Policies

Copyright Policy

All rights reserved. ©2015 Dove Doodle Pte Ltd.
Unless otherwise stated, all materials on these pages are copyrighted by Dove Doodle Pte Ltd. No part of this catalogue is to be reproduced or transmitted in any form without prior permission from the rightful owner.
The colour of our product images on this website may vary between 90% to 95% colour accuracy as compared to its original product.
It is our policy to terminate any of our subscriber’s account or block any other account holders who repeatedly infringe or are believed to be repeatedly infringing on the copyrights of our materials.

Purchase Policy

We are committed to quality products and your satisfaction is 100% guaranteed for our buyers.

IMPORTANT: Things to note for buyers

Product Images
The colour of our product images on this website may vary between 90% to 95% colour accuracy as compared to its original product.

We do our best to display a product image of good quality and as close to the original product as possible. As much as we wish to achieve a 100% colour accuracy for our products (for example a painting), it will be determined by the type of screen and colour resolution setting of individual’s computer or laptop.

What if product is unavailable after you place your order?
We constantly update our website to display the most current info regarding stock availability and promotional items.

However, in cases where the product is shown as available at the time of purchase but the stock ran out (e.g.for products with ‘limited stock’ but very rarely happens as we would have asked you to enquire first), we will then refund your payment in full within 7 working days (for local purchase) upon receipt of your written request to cancel the order.

If you do not wish to have a refund and are willing to wait for the new stock to arrive, we will then contact you regarding the waiting period for the next stock arrival.

Viewing of Product Samples / Paintings (For Locals ONLY)
Viewing of sample product (s) (for bulk order only) or request to view selected original painting(s), can be arranged prior to buying.

A one-time viewing of our sample product(s) or selected painting(s) can be arranged at least 3 to 5 working days in advance.

To view selected paintings at our art storage venue located at Artsafe Pte Ltd:
Kindly contact sales@dovedoodle.com or Tel: 64449501 to make an appointment.

Viewing Schedule:
Monday to Friday 10am to 5.00pm.
Closed on Saturdays, Sundays and Public holidays
Viewing of paintings are only applicable to local clients.

Return Policy

We are committed to quality products and your satisfaction is 100% guaranteed. This return policy is ONLY applicable for product(s) listed on this website.

Upon the day of delivery, we request you inspect the product(s) thoroughly and ensure is received correctly and in good order. Should you find the product(s) to be defective, damaged or not according to your order, you may reject and return on the spot.

We will either replace the product(s) within 5 working days (depending on stock availability) or give you a full refund. Transport delivery charges will not be refunded.

Refunded amount will be transacted within 7 working days from the date of return of the product (for local purchase).

You are allowed a one-time replacement. If a similar product is unavailable, (e.g. if it is an original painting), you may choose to replace with a different product(s) of the exact price or higher and top up the difference in price if it is applicable.

There will be no transport charges for replacement items.

IMPORTANT: Things to note for buyers

Product Images
The colour of our product images on this website may vary between 90% to 95% colour accuracy as compared to its original product.

We do our best to display a product image of good quality and as close to the original product as possible. As much as we wish to achieve a 100% colour accuracy for our products (for example a painting), it will be determined by the type of screen and colour resolution setting of individual’s computer or laptop.

Non-refundable Items
For some items or services that are marked as ‘non-refundable’, for example delivery charges or items with an expiry date unless is faulty, there will be no refund.

However, you may give us your feedback or write in to appeal within 3 days of receipt if you have any issue regarding your purchase.

It will be resolved on a case by case basis. Should there be a valid reason given, we may allow a replacement of the product but not a full refund.
We will not entertain any appeal after the 3 day receipt period.

Our Company’s decision shall be final.